2022—Present

Tech9

An award winning product development agency—Fast 50, America's Fastest Growing-Inc.5000, and more

UX Manager

Mentored and led a team of 8 designers, driving project strategy, optimizing resource allocation, and fostering professional growth.

Achieved //

Tech9 achieved 5+ million contract upsells due to increased customer satisfaction.
Projects that involved the design team saw a reduction of 30% in development time.

Principal Designer

Led discovery and sense-making for each project, establishing clear definitions and strategic direction. Focused on driving business outcomes by enhancing user experiences—improving workflow efficiency, interaction design, and UI to deliver measurable impact.

Achieved //

2 Launched

4 Scaled

2 Redesigned

Led the successful launch of VAI (youth athlete networking app), achieving a user base of 50K+ in the first 6 months.
Led product strategy and design efforts for Glymed+ (e-commerce platform), increasing new user signups by 20%.
Designed the information architecture and user flows for an internal travel coordination tool at The Church of Jesus Christ of Latter-day Saints, delivering within 12 months and reducing travel coordination time by 32%.

2017—2022

CSG Intl.

Gartner Magic Quadrant B2B SaaS Company—32-product portfolio serving major clients including Comcast, Verizon, F1, T-Mobile, and more.

Sr. UX Designer

Led and mentored a small team of designers, shaping user-centered solutions across multiple platforms. Spearheaded the evolution of design systems, modernized legacy tools, and optimized workflows to enhance efficiency. Focused on scalability, usability, and interaction design, delivering intuitive experiences aligned with business objectives and improved user engagement.

Achieved //

4 Launched

3 Scaled

2 Redesigned

3 White-label

A 30%+ reduction in field technician downtime was achieved by redesigning the dispatching functionality for Field Service Management.
Improved business efficiency by1/3 through refinement of the Service Contract Management and a self-service white-label service contract marketplace.
Redesigned and launched Workbench, an internal workflow logic application, in 6 months.
Evolution and refinement of the product offering for the Ascendon suite, resulting in new clients of Dinsey, F1, AMC Theatres, Comcast, and more.

2016—2017

Delorum

Branding & Marketing Agency with notable clients like: Zumies, Green Giant, Propeat, Shelfology, Simplot, Potandon, and more..

Graphic Designer

Designed packaging for Pro-Peat, an innovative plant fertilizer, including direct sales and white-label solutions.
Assisted in building and evolving Shelfology’s brand identity and market strategy to increase visibility and customer acquisition.
Delivered UI solutions for profile management and classified clearance processes for Idaho National Laboratory, improving usability and efficiency.
Created new packaging visuals and strategic direction for Potandon, Simplot, and Green Giant, aligning with brand goals and market trends.
Assisted in unique strategies for innovative e-commerce platforms for Shelfology and Zumiez, enhancing user engagement and driving growth.